{"id":876,"date":"2010-04-22T14:59:32","date_gmt":"2010-04-22T21:59:32","guid":{"rendered":"http:\/\/wp.colliertech.org\/cj\/?p=876"},"modified":"2010-04-22T14:59:32","modified_gmt":"2010-04-22T21:59:32","slug":"conversation-with-t-mobile","status":"publish","type":"post","link":"https:\/\/wp.c9h.org\/cj\/?p=876","title":{"rendered":"Conversation with T-Mobile"},"content":{"rendered":"<style>.me   { color: #008DA8; } .them { color: #002B54; }<\/style>\n<p><span class=\"them\">You have been connected to ^Carsheena H.<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> hi there!<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> Hi C.J. , welcome to T-Mobile live Chat.  I&rsquo;m ^Carsheena and I will be happy to assist you.  Please give me a moment to review your question.<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> heh, no problem ;)<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> Thank you for your patience, C.J.<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> I think I may have left my phone somewhere.  I&#8217;m curious whether you can check the location of it, so I know whether I should re-trace my steps<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> I see that you are concern about your phone location. I know it&#8217;s very aggravating to lose your phone. I will be devastated if I lost my phone.<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> :)<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> you&#8217;re failing the Turing test!<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> Unfortunately, I have no way of tracking your phone from my system. However, depending on your device you my be able to track that device.<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> cool.  I&#8217;d love to hear the details.<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> http:\/\/en.wikipedia.org\/wiki\/Turing_test<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> Can you please give me 1-2 minutes to pull up your account?<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> no problem<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> Are you using a G1?<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> yeppers<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> Unfortunately, you wouldn&#8217;t be able to track that device, C.J.<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> you can&#8217;t determine which cell towers it is associated with?<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> However, we can get your line suspended so there won&#8217;t be any usage on your device.<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> Unfortunately, no I wouldn&#8217;t be able to determine that.<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> heh, okay.  how long does it take to un-suspend the line?<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> You can have you line suspended up to 30 days. Once you reach 30 days please give us a call or chat and let us know if you want to restore the line. After 30 days it will go into cancellation.<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> erhm&#8230; how long does it take to *remove* the suspension if I decide to have you do the suspension?<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> You can restore it anytime you want.<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> As long as it&#8217;s within 30 days.<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> okay.  go ahead and suspend.  what is the process to remove the suspension?<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> Just give us a call and say you want to restore you line.<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> ok.  thanks.<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> You are very welcome, can you please give me 2-3 minutes to suspend you line?<\/span><br \/>\n<span class=\"me\"><strong>C.J. Adams-Collier:<\/strong> sure.  do you mind if I publish our conversation?<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> You are allowed to print this conversation if you would like to.<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> Thank you for your patience, C.J.<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> Your line is currently suspended.<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> Are you still there, C.J.?<\/span><br \/>\n<span class=\"them\"><strong>^Carsheena H:<\/strong> I have attempted to get your attention. However, it seems that you have stepped away from your computer. I regret the fact that I have to end this chat. If you have any more questions or concerns please contact us via: chat, 611 from your handset, or 8009378997 from any phone. Thank you for chatting with T-mobile live chat have a wonderful rest of the day<\/span><\/p>\n\n<div class=\"twitter-share\"><a href=\"https:\/\/twitter.com\/intent\/tweet?via=cjamescollier\" class=\"twitter-share-button\">Tweet<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>You have been connected to ^Carsheena H. C.J. Adams-Collier: hi there! ^Carsheena H: Hi C.J. , welcome to T-Mobile live Chat. I&rsquo;m ^Carsheena and I will be happy to assist you. Please give me a moment to review your question. C.J. Adams-Collier: heh, no problem ;) ^Carsheena H: Thank you for your patience, C.J. C.J. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[172,170,33],"tags":[],"class_list":["post-876","post","type-post","status-publish","format-standard","hentry","category-cj-insider","category-telephony","category-wireless"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p1YDIB-e8","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/wp.c9h.org\/cj\/index.php?rest_route=\/wp\/v2\/posts\/876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.c9h.org\/cj\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.c9h.org\/cj\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.c9h.org\/cj\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.c9h.org\/cj\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=876"}],"version-history":[{"count":3,"href":"https:\/\/wp.c9h.org\/cj\/index.php?rest_route=\/wp\/v2\/posts\/876\/revisions"}],"predecessor-version":[{"id":879,"href":"https:\/\/wp.c9h.org\/cj\/index.php?rest_route=\/wp\/v2\/posts\/876\/revisions\/879"}],"wp:attachment":[{"href":"https:\/\/wp.c9h.org\/cj\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=876"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.c9h.org\/cj\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=876"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.c9h.org\/cj\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}